Information collected
LalaGO may collect account and contact information such as name, email address, phone number, profile image, and delivery address; order and transaction details; device and app diagnostics; approximate or precise location when the user permits it; and camera-provided content when a user chooses features such as profile photos or QR scanning.
Restaurant applicants may also provide a registered business name and address, restaurant details, operating hours, menu information, and copies of DTI, BIR, and business permit records. These records are used to review the partner application, verify the restaurant relationship, prevent fraud, and administer the partner account. Application documents are available only to the applicant and authorized LalaGO administrators through the application system.
Payment information needed to complete an online transaction is processed by the available third-party payment provider. LalaGO receives transaction references, status, method, and amount needed to reconcile the order, but customers should never send passwords, OTPs, PINs, or full card credentials to support.
Why information is used
- Create and secure accounts, provide menus, place and fulfill orders, locate nearby services, dispatch riders, and complete delivery.
- Process and reconcile payments, refunds, promotions, and customer-support requests.
- Send service messages and user-selected notifications.
- Prevent fraud and abuse, troubleshoot errors, maintain security, comply with legal duties, and improve the service.
When information is shared
Information is shared only as needed with the restaurant preparing an order, the rider completing delivery, payment processors such as Xendit, infrastructure and mapping providers supporting the app, professional advisers or service providers bound to appropriate duties, and government or law-enforcement authorities when legally required. LalaGO does not publish customer payment credentials.
Security and retention
LalaGO uses access controls and encryption in transit where supported. No system is completely secure. Personal information is retained only for as long as reasonably needed for service, accounting, dispute, fraud-prevention, and legal purposes, then deleted or de-identified when appropriate.
Your choices and requests
Users can update available account details in the app, control device location and notification permissions, and request access, correction, or deletion by emailing sudimar.supian.11@gmail.com. Account-deletion requests are handled within seven days after identity and account ownership can be verified, subject to records that must be retained for legitimate legal, accounting, security, or dispute purposes.
Children and policy changes
LalaGO is not intended for children to use independently to enter payment or delivery contracts. A parent or guardian should supervise use by a minor. Material policy changes will be posted on this page with a revised effective date.
Contact
SUPIAN DELIVERY SERVICES
Buyon St., San Raymundo, Jolo, Sulu, Philippines
+63 953 399 1776
sudimar.supian.11@gmail.com