Service and acceptance
LalaGO is a platform operated by SUPIAN DELIVERY SERVICES that connects customers with participating restaurants and delivery riders. By creating an account or placing an order, the user agrees to these terms, the Privacy Policy, and the Refund and Cancellation Policy.
Accounts
Users must provide accurate contact and delivery information, keep account credentials and verification codes confidential, and promptly report suspected unauthorized access. Users are responsible for activity performed through their account unless applicable law provides otherwise.
Restaurant partner applications
Restaurant applicants must provide their own accurate owner, business, permit, menu, and operating information. Creating an application does not guarantee approval. Restaurant setup may be prepared while review is pending, but customer visibility, order handling, POS, wallet, and analytics features remain locked until LalaGO approves the application. LalaGO may request corrections or reject records that are missing, unclear, inconsistent, expired, or cannot be verified.
Menus, orders, and pricing
The app displays participating restaurants, current items, prices, delivery fees, discounts, and the total before submission. Availability and prices may change before an order is accepted. A restaurant may reject or adjust an unavailable item; support will help resolve any resulting payment difference. Customers must review items, delivery address, contact details, total, and payment method before confirmation.
Payments
Available payment methods are shown at checkout. Online payments may be processed by Xendit or another displayed provider and can be subject to that provider’s security checks and terms. A payment is not treated as complete until the platform receives a successful status. Customers must not attempt unauthorized, fraudulent, duplicate, or manipulated transactions.
Delivery
Delivery estimates are estimates, not guarantees. Weather, traffic, restaurant preparation, customer location, safety, and events outside reasonable control may affect timing. Customers must provide a reachable phone number, a complete serviceable address, and reasonable access to receive the order.
Cancellations, refunds, and concerns
Eligibility and timing are described in the Refund and Cancellation Policy. Order concerns should be reported promptly with the order ID and reasonable supporting information.
Acceptable use
Users must not misuse the app; impersonate another person; threaten restaurants, riders, staff, or other users; submit false claims; interfere with security or service operation; scrape or reverse engineer the service where prohibited; or use LalaGO for illegal activity. Access may be limited or suspended to protect users, investigate abuse, comply with law, or secure the platform.
Third-party services and responsibility
Restaurants remain responsible for the items they prepare and riders for delivery conduct within their role. LalaGO coordinates the transaction and support process. Nothing in these terms excludes rights or responsibilities that cannot be excluded under applicable Philippine law.
Changes and contact
Material changes will be posted with a revised effective date. Questions may be sent to sudimar.supian.11@gmail.com or +63 953 399 1776. Business address: Buyon St., San Raymundo, Jolo, Sulu, Philippines.